Terms of Use
Please take the time to read carefully. This is the basis of the contract between yourself and BORN TO SWIM.
You have made a booking with BORN TO SWIM limited.
Your booking confirmation, together with the Booking T&Cs, constitutes the entire agreement between yourself and BORN TO SWIM.
You hereby agree that you accept the terms confirmation together with the T&Cs on behalf of yourself and any person you are booking on behalf of, and that all such persons shall at all times adhere to the specific terms of conduct.
For the purposes of this Agreement please include your name (the customer) and any person they are booking on behalf of. (Child’s full name)
All correspondence from us will be sent to the person named as the customer on the booking confirmation. All regular communications from us will be sent in email format and it is your responsibility to inform us of any changes to your email address.
In some instances we may call you.
COVID-19 GUIDELINES & PROCEDURES:
Please contact the admin office for the above as it varies from venue to venue.
Self isolation, illness due to the vaccine, etc will not be covered under the makeup class policy.
THE SERVICE:
To provide swimming lessons and tuition by an ASA qualified instructor, using the BORN TO SWIM progressive baby paced methodology and the ASA level system.
To provide a fully ASA qualified instructor, with full lifeguard/saving qualifications, working closely in the water with parent and babies, children and adults. (Some clients may not need in water tuition).
The Instructor is a swimming teacher authorised by BORN TO SWIM to teach swimming lessons in accordance with the Born To Swim methodology and progressive building block technique.
The Instructor is the person who will be providing the classes to you, in accordance with the terms of the Agreement.
The Instructor can be temporarily or permanently replaced during the course of lessons at anytime sometimes without notice.
The Instructor can only be responsible for students/ parents (parent and baby classes)during their classes.
Parents and/or guardians are responsible at all other times.
The Class begins when the Instructor accepts charge of the student and ends when the class has ended.
For children swimming without a parent, the student is returned at the agreed time at the end of the class.
Although Instructors will endeavour to hand the student back directly to the parent or guardian, the student is the full and sole responsibility of the parent or guardian at the end of the lesson. Parents and/or guardians must stay on the pool premises at all times.
BOOKING POLICY.
Courses must be purchased in full, through our website and are subject to availability.
Unfortunately we cannot hold classes in advance due to the limited number of spaces in each lesson.
We do offer our direct debit customers the opportunity to book ahead of the lessons being made available to others.
To complete a booking you will need to make payment in full.
Payment are accepted as part of the online booking process.
Your booking is not guaranteed until you have completed the booking process and received a confirmation.
If for any reason you do not receive confirmation please contact info@borntoswim.co.uk so we can confirm your booking has been made.
PayPal is our card processor and will hold your payment details and BORN TO SWIM will not have access to them.
In the event that you wish to book onto a course that has already started you may do so only if you book on and purchase all of the remaining Classes of the Course.
PART BOOKINGS ARE FROM GOLDFISH & UPWARDS ONLY.
Starfish and angelfish courses may only be part purchased by the second class of the running course.
The agreed start date of any Class or Course which you have booked onto cannot be amended once payment has been received by us. You may however defer the course for a maximum of 3 months with advance notice prior to course.
MAKE UP LESSONS:
Please note: MAKEUP CLASSES ARE FROM STARFISH TO SEAHORSE ONLY. Please see procedure below.
BORN TO SWIM understands that babies and toddlers become ill quite suddenly, therefore if you miss a class, you are able to attend a makeup class.
There is a high demand for make up classes and as such, they are subject to availability and we therefore cannot guarantee that a space will always be available.
If you are aware of an absence in advance and would like a make up class, we ask that you email us at info@borntoswim.co.uk to let us know at least 24 hours before your lesson is scheduled.
The more notice you can give us, the more likely it is that we will be able to help you.
Makeup classes can only been redeemed within the course. missed make ups can not be rolled over to another course.
Missed classes and makeup classes CANNOT be used as credits and can be cancelled up to an hour before the class.
Make up classes may only be redeemed against missed Classes with our knowledge of you missing dates.
(Members MUST contact the office prior to or as early as possible on the day they are unable to swim. We can now offer the space to another member to complete a makeup class.
(If you do not inform the office then you will not be entitled to a makeup class)
Make ups are subject to availability. We reserve the right to book you into a Make Up Lesson with an alternative instructor, or location.
Makeup classes must be arranged through the office, info@borntoswim.co.uk at a preferred venue/pool and within your current course dates.
Failure to attend a makeup class within your course dates will result in you losing that make up.
If you are unable to attend the offered makeup class due to distance, work schedule, social commitments, holidays, etc, then unfortunately you will have to forfeit the class.
If your child is ill for two classes or more, please contact info@borntoswim.co.uk so we can put the course on hold.
You may defer to another course and date. In this instance please submit a doctors certificate. and all unattended classes will be credited to you. Or refunded.
( a doctors note will not be accepted on the day of the class/course.) Failure to produce a doctors’ note, will result in the member losing those classes.
Courses can be put on hold for 3 months. If not used within that time you will lose your payment.
CANCELLATIONS AND REFUNDS:
If a class is cancelled due to the pool operator, or a member of BORN TO SWIM staff, or unforeseen accidents in the pool, the course will either be extended, or a makeup class or credit will be issued.
BORN TO SWIM will endeavour to give you as much time as possible in the event of cancellations. However if the pool has a problem eg cold water a cancellation may be closer to your class time than we would like, maybe a s little as 30 minutes before.
customers wishing to cancel a membership or course must contact info@borntoswim.co.uk. As soon as possible before course/class start date.
You will be refunded any unused credits following a doctor’s note or prior warning.
Customers that have not commenced a course and have contacted the office prior to course starting will receive a full refund within 14 days of your cancellation, minus a 10% administration charge.
If however, the course has already commenced and you have not contacted the office the course will not be refund.
CLASS AND LESSON MANAGEMENT:
Term dates are specific to each venue and can be found on the Born TO Swim website up to 5 months ahead.
Course start dates are subject to change.(Anything can happen we may need to changes start dates if we have had a cancellation in a previous course)
Assigned Term dates may not always work with your school term dates and we are unable to replace lessons missed as a result. However in the summer holidays we do allow part bookings where available. (6 weeks Summer holidays only)
BORN TO SWIM LESSONS AND PROGRESSION:
Where a student progresses beyond the Class level set by our level requirements, they may be required to switch Classes. We may not be able to offer the same day, time, or Instructor.
A student’s progress as part of any Class or Course is not guaranteed.
In rare cases it may not be possible to continue your progression or level in your original venue. In these circumstances we will provide you with a suitable alternative Class/venue and give you advanced notice.
We are not able to guarantee the Instructor for your Class or Course. Instructors may change shift, dates and times, switch venues or move away.
We will endeavour to provide a replacement Instructor in the event of any Instructor absence.
Where a replacement Instructor is not available, Classes may be cancelled at short notice.
We reserve the right to replace Instructors on a temporary or permanent basis, if necessary once the Course has started.
Where a replacement Instructor is provided, Classes will take place and a replacement class will not be offered.
Classes may be cancelled at short notice where a pool is considered unfit for teaching purposes by venue management or Born To Swim staff/representatives.
We reserve the right to cancel or amend Classes or Courses where necessary.
You can chose to change your venue at anytime subject to availability.
PARENT/GAURDIAN DO’S AND DON’TS:
Do make bookings and payment prior to course start date, spaces are extremely limited.
Do inform BORN TO SWIM of any medical problems or disabilities at the time of booking, or as and when they arise.
Do ensure your child is always wearing a reusable Aqua nappy or a disposable waterproof swim nappy. (Aqua nappies can be purchased from mother care, Tesco, Boots and any leading baby store.
Do follow and respect the rules and regulations of the leisure centres, schools and health clubs used by BORN TO SWIM.
BORN TO SWIM strongly advises that you do not feed your little one at least an hour prior to class starting. However for younger babies, starfish and angelfish you can feed you baby half an hour before.
Do not enter the water until your instructor advises you do so.
Do shower before your class.
Do tidy up after yourself.
Do not attend classes if your child has an ear or chest infection, cold or flu, conjunctivitis, chicken pox, measles, stomach bugs and diarrhoea.
BORN TO SWIM reserves the right to amend its booking terms and conditions and associated documentation at any time. These Terms and Conditions do not affect your statutory rights.
Born to swim terms and conditions updated April 2020.