Born to Swim | Privacy Statement

Privacy Statement

This privacy policy sets out how we ( born to swim) collect, use and protect the personal data that you provide to us. It also explains what we do with your data. We also set out details about your rights in relation to the personal data we hold about you, and how to contact us if you have any questions or comments.

in accordance with the European unions new general data protection regulations our data protection policies have been updated.

This policy may change from time to time but there will always be an updated version on our site and you will always be advised of substantial changes.

In line with the importance on ensuring information security for the accounts of children, we require a parent or guardian to authorise the use of their information for us to deliver our services. Children under the age of 16 are not authorised to create an account themselves and must have a parent or guardian’s authorisation on their account.

We collect, use and are responsible for certain personal information about you. When we do so we are subject to the General Data Protection Regulation, which applies across the European Union (including in the United Kingdom) and we are responsible as ‘controller’ of that personal information.

Personal information we collect about you:

your name and contact information, including email and ip address, postal address and telephone number
your gender information (child)
your contact history and purchase history
information from accounts you link to us, eg Facebook
Information about how you use our website, IT and communication
details of any medical conditions that may be relevant to your child’s/children’s safety, when in receipt of our services
name(s) of child
date of birth of child

How your personal information is collected:

We collect most of this personal information directly from you, in person, by telephone, text or email and/or via our website However, we may also collect information:

from a third party with your consent, eg a friend/referral.
from our website
via our IT systems, eg: automated monitoring of our websites and other technical systems, such as our computer networks and connections, communications systems, email and instant messaging systems.

How and why we use your personal information

To fulfil our obligations arising from any contracts entered into between you and us and to provide you with information, products and services.for example,billing you and contacting you about your swim lessons and bookings.
Operational reasons, such as improving efficiency, training and quality control. to be as efficient as we can so we can deliver the best service to you.
Statistical analysis to help us manage our business, eg in relation to our financial performance, customer base, product range etc
Updating and enhancing customer records-To ensure we can keep in touch with our customers with the correct contact details.

We may use your personal information to send you updates (by email, text message, telephone or post) about our products and services, ie photo shoots

Who will have access to your personal data?

Your personal data will only be seen or used by Born To Swim employees.

We take your privacy seriously and work hard to keep your information safe. We have implemented and put in place appropriate technical security measures designed to secure your personal data against unauthorised access, accidental loss, alteration or disclosure.

How long do we keep your personal data?

We will retain your information and personal data for as long as you are a BORN TO SWIM member in order to provide the relevant services to you or perform any contract we have with you, and for a maximum of 3 years from the date of your last course or correspondence with us. We keep it for that length of time in case another baby is born or you wish to rejoin we will have your child’s swim history. You can however ask for your information to be deleted upon you membership cancellation.

What are your rights?

You have the right to request that we:

provide you with a copy of the information we hold about you.
update any of your personal information if it is inaccurate or out of date.
delete your personal data. This can only be requested upon termination of membership. Without such data we are unable to provide a service.
restrict the way your data is processed
stop processing your data.
transfer your personal data to a third party.

We will always treat your personal information with the utmost respect and never sell it to any other organisations.

You have the right to opt out of receiving promotional communications or you can contact us at any time with any questions you may have.